Frequently asked questions

Does Basma Empowerment Hub provide transportation?

While we do not provide transportation directly, we assist families in coordinating transportation through local providers, IRIS, or Family Care transportation services

Who is eligible to attend the Basma Empowerment Hub?

Adults with physical disabilities, developmental challenges, mental health needs, or aging-related conditions in Dane County are eligible. We serve both ambulatory and non-ambulatory individuals.

What is the enrollment process and timeline?

After referral submission, enrollment typically takes 3–10 business days. This includes eligibility verification, intake assessment, and care plan development to ensure the best fit for the participant.

Does Basma offer transportation?

Yes—we help coordinate transportation through local providers and IRIS/Family Care transportation services.

What payment sources are accepted?

We accept Medicaid (through Family Care and IRIS), Managed Care Organizations, and private pay.

How does the Basma Empowerment Hub support participant independence?

We focus on person-centered care that promotes autonomy, skill development, and community integration through individualized support plans

Are your services culturally responsive?

Yes, we pride ourselves on culturally sensitive programming, including bilingual staff and accommodations that respect each participant’s background..

What are your hours of operation?

Our center operates Monday through Friday, 8:00 AM to 4:30 PM, excluding holidays.

How can I contact Basma Empowerment Hub for more information?

You can reach us at [phone number] or email [info@basmaempowermenthub.com]. Visit our website for referral forms and additional resources

What services does Basma Empowerment Hub provide?

We offer licensed Adult Day Services, including Community-Based Day Services (CBDS), Facility-Based Day Services (FBDS), Individual Supported Employment (ISE), prevocational training, personal care, health monitoring, and social engagement activities tailored to each participant’s needs